Contact Us
This page is for readers who want to reach the Online Casinos editorial team directly — to flag something that looks wrong in a review, to ask how our rankings of new UK casino sites are put together, or to tell us about your own experience with a brand we cover. We read everything that comes in, and reader reports are one of the ways we catch changes to bonus terms and withdrawal rules between our scheduled review updates.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and we aim to reply within two working days. To get a useful answer first time, include:
- The casino brand involved, spelled as it appears on this site
- The page you were reading, so we can check the exact wording
- Screenshots of any terms or promotional copy you are querying
- Dates — bonus terms change, and a date tells us which version you saw
Please do not send account numbers, passwords, card details or copies of identity documents. We have no access to any casino's systems and no reason to hold that information.
What we can help with — and what we cannot
| We can help | We cannot help |
|---|---|
| Correcting an inaccurate bonus figure or term on our pages | Releasing a withheld balance or reversing a closed account |
| Explaining how a listed offer's wagering conditions work | Speeding up a verification check or a pending withdrawal |
| Passing on a pattern of reader complaints in our review updates | Acting as an adjudicator between you and an operator |
| Answering questions about our ranking method | Giving tailored gambling, tax or financial advice |
If you have a dispute with an operator, the route is the casino's own complaints procedure first, then the alternative dispute resolution body named in its terms. Operators licensed by the UK Gambling Commission must give you both in writing. We can point you at the right section of a brand's terms, but the decision is never ours to make.
How we are funded, and why it does not decide the order
Online Casinos earns commission when a reader opens an account through some of the links on this site. That is how the research is paid for. It does not buy a ranking position, and it does not stop us publishing a drawback. If you believe a listing reads more like an advert than an assessment, say so in an email — that is exactly the sort of message we want.
Questions about the brands we rank — worked examples
Most contact emails are about a specific welcome offer, so here is the level of detail we can go into on the three highest-ranked new casino sites in our list. Each entry sets out why it sits where it does, what the headline offer actually asks of you, and a limitation worth knowing before you write in about it.
Betmica — top of our new casino list
Betmica leads our ranking with an editorial score of 10.0, largely because its welcome package is the broadest on the list: 570% up to £5,700 plus 270 free spins. Offers of that size are structured across several deposits rather than paid in one go, so the headline figure is a ceiling, not a typical outcome. Before you email us asking why your first deposit did not attract £5,700, check the qualifying minimum deposit, the wagering multiple, the maximum bet allowed while a bonus is active and the expiry window — those four terms decide almost every bonus query we receive. The limitation: a percentage that high almost always carries a long wagering requirement, and readers who prefer a small, quickly cleared bonus will find the value hard to reach.
Kikibet — a close second on package size
Kikibet sits at 9.9 with 350% up to £5,555 and 300 free spins. The interesting part for most players is the spin count rather than the match: free spins usually come with their own separate wagering terms, their own capped winnings and a named game or small group of games they must be used on. If you are contacting us about spins that expired before you used them, tell us the drip-feed schedule you were shown, because operators release them daily as often as all at once. The limitation: a lower headline match than the brand above it, and free-spin winnings are commonly capped in a way the advertised number does not reveal.
Betninja — the simpler offer of the three
Betninja scores 9.8 with £1,000 bonus and 100 free spins for all new players. It earns its place here because the structure is easier to read than the multi-tier packages above it, which makes it a reasonable starting point for anyone new to online casino bonuses. Fewer moving parts means fewer things to go wrong, and fewer emails to us. The limitation: a smaller ceiling than its neighbours, and "all new players" still means the standard eligibility rules apply — one account per person, per household and per device, with a first deposit that meets the minimum.
The rest of the list at a glance
| Casino | Headline welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars, your deposit is converted at the operator's rate and a currency conversion charge may apply from your bank — worth checking before you commit, and a fair thing to ask us about.
Money questions we are asked most
Taking part costs whatever you choose to deposit; the site itself costs nothing to read. Minimum deposits at new UK casino sites typically start in the £10 to £20 range, and a bonus almost always requires a qualifying deposit rather than being handed over on registration. Nothing described as a welcome package is free money — you are committing your own funds to unlock it.
- Debit cards — the standard route in the UK. Credit cards are not permitted for gambling here. Deposits are instant; withdrawals usually take a few working days after approval.
- E-wallets — generally the quickest for payouts, but many operators exclude e-wallet deposits from bonus eligibility. Check that term before you fund an account.
- Bank transfer — slower at both ends, and the usual fallback for larger withdrawals.
- Pay-by-phone and prepaid options — deposit-only in most cases, so you will need a second method registered to be paid out.
Timings, limits and any fees are set by each operator and its payment provider, not by us, so always read the cashier page. Pending or reversal periods, monthly withdrawal caps and minimum payout thresholds are the three terms that generate the most complaints we hear about.
Games and other products, if that is what you are writing about
Enquiries about content usually fall into one of four buckets: slots, including jackpot and Megaways-style titles; table games such as roulette, blackjack and baccarat; live dealer rooms streamed with real croupiers; and instant-win or crash-style games. Live tables and some table games contribute little or nothing towards wagering requirements at many sites — a distinction worth confirming before you play a bonus through. We can explain how a category is normally treated; we cannot confirm a specific game's weighting unless it is published in the operator's terms.
Several of the brands listed here also run product lines beyond the casino: sportsbooks with football, racing and in-play markets, virtual sports, and in CoinPoker's case a poker offering. These sit under separate terms, separate promotions and often separate wallets, so a casino bonus rarely transfers across. If your question involves a sports free bet or a poker rake deal, tell us which product you are on — the rules are genuinely different.
Eligibility, licensing and the things we have to be firm about
You must be 18 or over to gamble in Great Britain. Operators licensed by the UK Gambling Commission must verify your age and identity before you play, and may request documents again before a first withdrawal. We will not help anyone circumvent a self-exclusion, an age check or an account closure, and we do not respond to requests to do so. Some brands covered on this site operate under licences issued outside Great Britain; where that is the case the consumer protections differ from those of a UKGC licence, and you should read our coverage of casinos not on GamStop before depositing so you understand what applies.
If gambling has stopped being entertainment, our responsible gambling page lists the tools and support organisations available in the UK, including deposit limits, time-outs and self-exclusion. That is a better first email than one to us.
Reporting an error or sending feedback
- Note the page URL and the exact sentence you are querying.
- Attach evidence — a screenshot of the operator's current terms is ideal.
- Email it to [email protected] with "Correction" in the subject line.
- We verify against the operator's published terms, then amend or explain why the original stands.
Confirmed corrections are applied to the page and the update date changes with them. Reader reports about slow payouts or unexpected bonus voids feed into our next review of that brand, even when we cannot act on an individual case.
How we assess what we publish
Our rankings come from desk research and verification against operators' own published terms: licensing and the protections attached to it, the real cost of a welcome offer once wagering is applied, payment options and stated withdrawal timings, game range and provider list, mobile usability, and the clarity of the terms themselves. We do not claim to have deposited, played or withdrawn at these sites. Commission never affects position. You can read more about who we are and how we work on our about page, and the rules governing use of this site are set out in our terms and conditions.
Business and partnership enquiries
Operators, affiliate managers and software providers should use the same address with "Partnership" in the subject. Being in touch commercially does not lead to a listing, a rating or a place in the table — brands are added when they meet our criteria, and removed when they stop meeting them. Please include your licence details and full bonus terms in the first email; we will not chase them.
Before you write
A quick check of the operator's own help centre resolves a good share of the questions that land in our inbox, particularly on verification, pending withdrawals and bonus expiry — those answers exist only in the operator's systems. For anything about our reviews, our method, our funding or a fact that looks wrong, email us and we will take a proper look. Keep your stake at a level you are comfortable losing, and treat every bonus percentage as a ceiling rather than a promise.